Refund and Cancellation Policy

CueActors sells subscriptions. Where you bought yours decides who can refund it, so start by finding your case below.

Bought on our website

14 days, no questions asked. If you are within 14 days of a payment and you want it back, write to support@cueactors.com with the email address on the account and we will refund it in full. You do not have to give a reason, and using the app during those 14 days does not cost you the right.

Web subscriptions are sold by our merchant of record, who appears on your bank statement and issues your invoice. They process the refund on our instruction; the money returns to the card or account you paid with, typically within 5-10 business days depending on your bank.

Bought in the app, on iPhone or Android

Purchases made inside the app are sold by Apple or Google, not by us. We cannot see your payment details and we cannot issue those refunds - only the store can. That is a platform rule, not a policy of ours.

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: request a refund at your Google Play order history.

If the store turns you down and you believe the charge was wrong, write to us anyway - we cannot reverse the payment, but we can look at the account and, where it is our mistake, make it right another way.

Cancelling

Cancelling and refunding are different things. Cancelling stops the next renewal; it does not claw back the period you already paid for, and you keep full access until that period ends. There is no fee for cancelling and no minimum term.

• Web: cancel from your account settings, or write to support and we will do it.
• iPhone: apps.apple.com/account/subscriptions - only the store can stop a store subscription.
• Android: play.google.com/store/account/subscriptions.

We do not refund the unused part of a period you have already paid for, beyond the 14-day window above. Deleting your account does not cancel a store subscription either - see Delete your account.

Renewals

Subscriptions renew automatically at the price and interval you chose, until you cancel. If we ever change the price of a plan you are already on, you will be told before it takes effect and you will be able to cancel first. A renewal you meant to cancel and did not is covered by the 14-day rule above if you bought on the web - just write to us.

When we refund without being asked

• You were charged twice for the same period.
• You were charged after cancelling, and the cancellation had already gone through.
• The service was unavailable for a sustained period and you tell us it cost you the value of the subscription.

Free trials and promotional codes

A free trial converts into a paid subscription unless you cancel before it ends; you will not be charged during the trial itself. Amounts discounted by a promotional code are not refundable in cash - a refund returns what you actually paid.

Chargebacks

Please write to us before opening a dispute with your bank. A chargeback costs us a fixed fee whether or not it succeeds, takes weeks, and gets the account suspended while it runs - whereas an email usually resolves the same problem the same day.

Contact

support@cueactors.com for refunds and billing. legal@cueactors.com for anything that needs to be in writing to someone else.

Nothing here limits rights you have under mandatory consumer law in your country, including any statutory right of withdrawal.